| Category | Examples | Why |
|---|---|---|
| Contact info | Name, email, phone | Respond to inquiries, order updates |
| Order info | Shipping address, order history | Fulfill orders, subscriptions |
| Payment info | Processed by our payment provider | We do not store full card numbers |
| Usage data | Pages viewed, device/browser type | Improve the site |
We do not sell your personal information to third parties.
We share information only as needed to operate the business: our e-commerce platform (Shopify) and payment processor to complete transactions, and shipping carriers to deliver orders. These providers are only permitted to use your information to perform services for us.
If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we collect, request deletion of your information, and opt out of the sale or sharing of personal information (we do not sell personal information). Residents of other states with similar privacy laws have comparable rights. To exercise any of these rights, email contact@alkaph10.com with the subject line "Privacy Request."
Any marketing email you receive from us will identify us as the sender, include our physical address, and provide a clear way to unsubscribe. Unsubscribing from marketing emails does not affect transactional emails related to an active order or subscription (such as billing notices), which we're required to send you.
The ALKA pH10 mobile app works without an account. If you choose to submit your email through the app (to get updates or to contact support), we collect the email address, any message you write, and the ZIP code you optionally provide, and use them only to respond to you and send the updates you asked for. If you check whether we deliver to your ZIP code, that check runs on your device and the ZIP is not transmitted to us. Purchases made through the app are completed on our secure Shopify checkout and are covered by the sections above. The app does not track you across other companies' apps or websites.
We use standard e-commerce cookies to operate the shopping cart and checkout, and basic analytics cookies to understand site traffic. You can control cookies through your browser settings.
We retain order and account information as long as needed to provide our services and meet legal obligations, and use reasonable safeguards to protect it. No system is 100% secure, and we cannot guarantee absolute security.
This site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
We may update this policy periodically. Material changes will be reflected by an updated "Last updated" date above.
contact@alkaph10.com · 1712 Pioneer Ave, Suite 242, Cheyenne, WY 82001